Email support
Send support requests to support@solvin-apps.cc. Include your macOS version, app version, source folder setup, and the action you were trying to run.
We can help
Support
Setup, sorting, account, or device trouble—send the details below and we can get specific quickly.
Phone support
Buyer support is also available at +86 155 5758 2743. Email is preferred for technical issues because it lets you include diagnostics without sharing file contents.
Account access
If checkout or access refresh fails, confirm that you are signed in with the same email used for Paddle checkout and that your device lease is active.
Billing, cancellation, and refunds
Use the customer portal or the link in your Paddle receipt to manage billing and cancel future renewal. Read the Refund Policy before requesting a refund; Paddle Buyer Support processes payment-side requests.
Sorting issues
When reporting unexpected moves, include the file name, rule name if visible, source folder, and target folder. Do not send sensitive file contents.
Data location
Rules and history are local to the Mac app. Removing app data may remove undo history.